Sand Castle Winery is committed to the production of high-quality handcrafted wines and your complete satisfaction is our goal. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please contact us at email@example.com or 610-294-9181 within 24 hours of receipt of your package(s), so that we can initiate a claim with the shipping company. Please keep the original package(s) and its contents exactly as you found them if at all possible. We will arrange to have the wine picked up in most cases. If the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days.
All Sand Castle wines are stored in a temperature-controlled environment and are in excellent condition upon leaving the winery. Any return claim due to a defect in the product will be addressed on a case-by-case basis. In this instance, keep the bottle, its unused contents, and the cork and contact Sand Castle Winery to make a return appointent. Wine should not be returned without prior approval from Sand Castle Winery. Please address all concerns of this nature to firstname.lastname@example.org and include the following information: customer name, address, date of purchase, product name and vintage, and reason for concern.
Orders that are shipped and refused by the customer or returned by the shipping company as "unable to deliver" will be credited the cost of the product minus any and all shipping charges.